Shipping Policy
This Shipping Policy was last updated December 2022.
Shipping Rates
FREE shipping on all orders over £50
Orders under £50 will be charged £2.99 for shipping.
All orders are shipped with DPD 2-day or Royal Mail on a Tracked 48® service.
Delivery service
Fulfilment of your order is managed by 2Pure.
To ensure the safe arrival of your goods, all of our shipments are tracked and require a signature upon delivery. Order before 11:30am Monday - Friday to have your order despatched same day.
Please note we’ll endeavour to dispatch your order straight away, however during busy periods this could take 2-3 working days.
We use DPD and Royal Mail Tracked 48® service for all our orders. We are not currently able to offer express or a guaranteed next-day delivery service.
Exemptions
Unfortunately, due to forces out of our control, we are currently unable to fulfil orders to the following destinations. We’re working to resolve this as soon as possible and apologise for any inconvenience.
- Republic of Ireland
- Channel Islands
- Isle of Man
We do not deliver to British Forces Postal Offices or addresses. Please use an alternative shipping address.
Public holidays
Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.
2022 public holidays:
- 3rd January - New Years Day
- 15th April – Good Friday
- 18th April – Easter Monday
- 2nd May – Early May Bank Holiday
- 2nd June – Spring Bank Holiday
- 3rd June – Platinum Jubilee Bank Holiday
- 29th August – Summer Bank Holiday
Deliveries outside the UK
We don't currently ship outside of the UK.
Delivery Tracking
Once your order has been shipped, you’ll get an email with your tracking number. You can use this to track the status of your order.
Damaged, defective or incorrect orders
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instructions on our Returns Policy page.
