Frequently Asked Questions

Heading Here If Needed

We offer free next day shipping.

Orders placed before 2pm are dispatched the same working day. Orders placed after 2pm or on weekends are dispatched the next working day.

All our orders are shipped on a next day (24 hour) service.

More information can be found - here

INS-PROD Limited accepts returns for a refund within 30 days of the original purchase date. Items must be returned in brand new, unused condition, and shipping charges must be covered by the customer. If you wish to start a return of if your product is damaged or defective upon receipt, please contact our customer service department directly -

For more information on our returns please - click here

MYSTERY RANCH designs and manufactures packs for the job that needs to get done, supporting customers who rely on our packs to get home at the end of the day. Their Warranty guarantees everything is built against defects in materials and craftsmanship for the practical lifetime of the product.

Warranties are dealt with by the USA site - more information can be found here (external link)

First, start by washing your pack with hot water in the shower. Use a mild detergent to get minor dirt and grime out of your pack. Dry the pack out of direct sunlight.


For full cleaning and care instructions, click here